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Noticeboard

All patients registered at Stanley Corner Medical Centre have been allocated a 'Named Accountable GP' to take responsibility for the co-ordination of all appropriate services based on clinical judgement.

Your named GP is the doctor you are registered with (this is on your medical card). If you do not have a medical card you can ask at reception.

We have already notified some patients either by text message or when they were seen at surgery but some so far we have been unable to contact.

This does not mean you can only see your named GP, you can book and appointment and see any GP at Stanley Corner Medical Centre.

March 2019

mother_baby_consultComments & Complaints

If you have any comments, suggestions or complaints on any aspect of the Practice, please put them in writing and pass them on to Jo Dunkley-Hughes Practice Manager.

All written complaints will be acknowledged within two working days.

We need this feedback so that we can continue our efforts to improve the service we offer to our patients. A copy of the NHS complaints procedure can be obtained from the Practice Manager on request.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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